Fractional digital & AI direction · Hampshire

Growth that holds is built, not bought.

Anyone can rent the models. Nobody can rent the judgement that decides what to do with them. Perfect Union is fractional direction — the senior digital and AI head you need two days a week, not five.

Four waves of technology change delivered since the late 1980s. A year on the front line of building AI products. A machine learning grounding underneath both.

Seven stones. One keystone.

Sound familiar?

Six things I hear in almost every first conversation.

None of them are really technology problems. They are all the same problem wearing different clothes: nobody senior enough owns the decision, and the people who could are already at capacity.

“The board has asked for an AI plan and we haven't got one.”

You need an answer that survives questioning, not a slide deck of possibilities. And you need it from someone who will still be there when it has to be delivered.

“We're paying for tools nobody uses.”

Licences bought in a hurry, a pilot that quietly stopped, and no honest account of what any of it returned. The next request for budget is going to be harder.

“Every website change is a ticket, an invoice and three weeks.”

Your team can't move at the pace the rest of the organisation now expects, and the people who built the site have moved on.

“We can't tell good AI output from plausible AI output.”

Everything reads fine and nothing sounds like you. Without someone applying taste and judgement, volume just makes the problem bigger.

“We can't justify a full-time hire for this.”

There isn't five days a week of the work, or a budget line for a director. But there are two days a week of decisions being postponed.

“Our team is willing, but nobody knows what good looks like.”

Staff handed a licence and a login, experimenting in private, with no pattern to follow and no safe way to try it on real work.

Services

Three services. One senior practitioner. No handover to a junior.

01 — Build

Web development with AI in the toolchain

Thirty years of CMS delivery — Drupal, WordPress, Joomla, SharePoint, Drupal Commerce — now built at a different speed. AI-assisted development means prototypes in days rather than weeks, and a real site rather than a slide about one.

  • New builds and rescues of inherited sites
  • Drupal CMS and Canvas component work
  • Migrations, integrations, e-commerce
  • Rapid working prototypes, not mockups

From [FIXED FEE] · fixed scope

02 — Strategy

Where AI actually fits in your business

Thirty years in business and marketing roles, applied to the question everyone is asking badly. Not an adoption programme — a short, specific answer to where this technology earns its keep for you, and where it doesn't.

  • Opportunity review and honest prioritisation
  • Governance you can show a board or a funder
  • Measurement that survives scrutiny
  • Vendor and tooling assessment

From [FIXED FEE] · fixed scope

03 — Practice

Hands-on AI production and tutorials

Three years of experimentation, six months of machine learning at the University of Portsmouth, and a year building and shipping AI products. Delivered as production work for you, or as training that leaves your team able to do it themselves.

  • Workshops for teams, on your real work
  • Content, image and film production
  • Agent and workflow build
  • One-to-one coaching for senior staff

From [FIXED FEE] · fixed scope

Each of the three is sold as a fixed-scope first piece of work. Most turn into the retained arrangement below, because the second month is where the value is.

Fig. 1 — Assembly

Three machine stones. Three human stones. One join.

The arch is the whole argument. Every machine stone has a human counterpart at the same height, and the keystone goes in last. Models is the only stone everyone rents identically — the moat is the other six.

MACHINE HUMAN

Machine side

Data
Raw material
Models
The rented engine
Scale
Tireless reach

The crown

The Union
Goes in last — holds it all

Human side

Craft
Making it well
Judgement
What data misses
Taste
The deciding eye

Who you get

I've taken organisations through four waves of technology change. This is the fifth.

Every one arrived the same way: overclaimed, badly understood, and eventually ordinary. The technology was never the hard part — the hard part was always the people who had to run it on Monday morning.

  1. Late 1980sThe MacDesktop publishing puts the studio on the desk
  2. Mid 1990sThe commercial webEvery organisation suddenly needs to publish
  3. 2000sMobile and 3GTelecoms rebuilt around data, at NTL and Lucent
  4. 2010sGlobal e-commerce25 markets for Le Creuset, 50 countries for Kenwood
  5. NowAIBuilt and shipped, not just advised on

Fractional, not freelance

You get a head of digital, not a pair of hands waiting for tickets. I hold the roadmap, make the calls, and can put the case to a board or a funder.

Built, not briefed

A year building and shipping AI products: a nine-agent brand intelligence platform and an AI film production company, both delivered. I'm not learning this on your budget.

Under the bonnet

Six months of machine learning, Python and dashboard build at the University of Portsmouth, on three years of hands-on experimentation. I can read the model, not just the marketing.

Proof

Work that stood up, and clients who said so.

A complex website and journey planner covering a large area and many stakeholders — we could not have achieved our goals without James's professional approach and dedication to getting the job done.
Lee ParkerLSTF Project Manager
Hampshire Councils
He bridges technical necessities and trends with client demands, and understands the importance of the customer journey.
Rosanna CoppenCommunications Manager
Southampton City Council
Where marketing-speak often detaches from reality, his approach translates into real, measurable results — more traffic, more enquiries, more business done.
Nigel JacksonNorrsken Windows

Selected builds

Hampshire Councils — My JourneyDrupal, behaviour change
Hampshire SaddleryDrupal Commerce, 17k products
The Bump CompanyDrupal Commerce, acquisition
AutoleadsProduct finder, HTML5 apps
Business SolentStrategic & technical consultancy
Halfords Web ServicesVehicle database integration
QinetiQDigital marketing services
BWT UKSharePoint deployment

Twenty-eight further builds across Drupal, WordPress, Joomla and SharePoint. The earlier portfolio is still online.

Terms

Plain terms, published, so nobody wastes a meeting.

Commitment

Fractional: two days a week, three-month minimum

Working

Named days agreed up front. Remote, on site as needed

Billing

Monthly in arrears, [PAYMENT TERMS]

Rate

Retained rate on request. Project work quoted fixed

Fractional means you buy the seniority, not the headcount — a director-level head on a known day each week, at a fraction of the cost of the post. The retained rate is lower than the project rate because the commitment is what buys the discount.

The keystone

Tell me what you've got and what's stuck.

Thirty minutes, no charge, no deck. If I'm not the right answer I'll say so and tell you what is.